Website Willis Towers Watson
The Business
Create your future. Employee Experience (EX) is the sum of all the touchpoints and moments that matter between employees and their employers. It sits at the heart of delivering superior customer experience and is key to our clients‡ success. WTW is the leader in Employee Experience (EX).
We have the unique ability to use insights to drive impact. That means we ground everything we do in a deep understanding of what people care about – what makes them tick, what‡s inhibiting change, what really matters. And we use that to fuel their EX, shaping high-value, high-impact people solutions – and delivering them in a way that sparks behavior change and drives business results.
Our people come from diverse backgrounds and bring a range of skills and capabilities – we‡re insights masters, change catalysts, storytellers, culture shapers, org strategists, digital champions and more.
Together, we‡re all about powering ambitions—of our colleagues, our clients and their people.
What is an Employee Experience Intern?
As an Employee Experience intern, you will help our clients across our EX portfolio – including employee insights (listening/surveys, assessments), strategy and change management, behavior change, communications, employee experience software (Embark) and other digital solutions.
You‡ll work beside some of the industry‡s top consultants, developing your skills and technical knowledge, while delivering creative, cutting-edge solutions to real business issues. You will have immediate exposure to challenging client assignments that draw on your ability to analyze information and develop conclusions; demonstrate imagination and creativity; and develop and deliver innovative solutions to key talent management, organization design, human capital and other related business challenges.
Comfort navigating ambiguity and uncertainty, organized thinking and communication skills, and a willingness to engage in both strategic design and tactical implementation are also critical to success in this position. You will learn to connect solutions across EX to help deliver high-impact solutions for our clients‡ most complex challenges.
Key Attributes
Content Creator. Takes direction and works with the project team to write and develop client deliverables, ranging from presentations, training modules and videos to emails, promotional marketing materials and guides.
Data Gatherer. Leverage and analyze data / information to make good EX decisions, inform recommendations and facilitate conversations.
Navigator. Partner with senior colleagues to develop and implement custom communication and change management strategies along with advanced analytics and leading-edge technology to deliver insights to our clients in areas such as leadership alignment and performance, rewards optimization, culture alignment, workforce well-being, safety, risk orientation and engagement.
Influencer. Uses highly effective change management and communication skills and experiences to build trust and influence decisions that are critical to achieving the desired outcomes – for the business and client alike.
Relationship builder. Easily builds rapport with others, quickly establishing a strong sense of confidence and trust.
Knowledge pursuer. Brings a thirst for learning, willingness and confidence to step out of the comfort zone to take on new opportunities and gain and grow from new experiences.
Calm maker. Guides others through difficult situations and projects with an ability to be unflappable in the face of adversity.
Excellence seeker. Brings a “we” versus “I” mentality without ego or agenda and demonstrates a deep commitment and accountability to doing what it takes to get the work done with the high quality our clients expect and in a way that adheres to our company values of client focus, teamwork, respect, excellence and integrity.
Dedicated collaborator. Sees potential and unique strengths of each team member. Values development of people through collaborating, providing two-way feedback, creating energy and cultivating a safe environment for colleagues to share, create, learn, develop and thrive.
Criteria / Role Expectations
Partner with colleagues to develop and implement analytics and leading-edge technology to use data to deliver insights to our clients in areas such as leadership alignment and performance, rewards optimization, culture alignment, workforce well-being, healthcare benefits, safety, risk orientation and engagement
Be statistically-oriented and provide actionable insights on improving employee engagement, shaping a high-performance culture and achieving optimal returns on talent and program investments
Contribute superior work product and consistent project management for assigned projects and follow professional excellence standards
Develop and write materials for client employee experience projects, contributing strong writing and editing skills and detail orientation
Understand complex information and write about it in a creative, simplified way
Develop technical knowledge and skills across a variety of industries and human capital areas
Assist with design, production, and presentation of materials for clients. This may include presentation formatting, graphic design support, proofreading client work, scheduling meetings, answering client inquiries, etc.
Act as liaison with internal support staff and the client to ensure data and materials are transmitted accurately, deadlines are clear, meetings are scheduled, and communication is consistent
Contribute to the development of intellectual capital, new tools and approaches
Liaise with technical or support teams to ensure successful handoff of tasks between departments and that all tasks are accomplished on time and in concert with affiliated responsibilities
For survey projects: coordinate production of surveys,
track survey response rates for clients,
coordinate survey question hotline and/or email box,
verify the accuracy of raw data and raise concerns or questions as appropriate,
ensure accuracy of survey data,
learn how to read survey report data and understand the final results delivered to clients,
respond promptly to client requests for assistance or additional information.
About you.
Pursuing a Bachelor‡s degree in liberal arts, graphic design, business or technology with a minimum overall GPA of 3.0
Knowledge of current communication and change management trends, marketing and technology (digital and social media), and proven ability to apply that knowledge to client-focused solutions
Ability to draw on a combination of advanced analytics and leading-edge technology to deliver insights to clients
A professional presence with strong written and oral communication skills
Ability to manage competing priorities and carry out well-defined assignments according to established guidelines with little to no supervision
Ability to recognize and diagnose issues, work in teams, and leverage the resources of other related practices to address client challenges
Ability to draw conclusions from data in a logical, systematic way
Strong project management, analytical, and interpersonal skills
Understanding of agile principles and design thinking
Technical savvy and comfort using the Microsoft Office Suite (MS PowerPoint, MS Word, MS Access), with very strong skills in MS Excel
Availability to travel on an as-needed basis
Able to work legally in the United States indefinitely and without Visa sponsorship
Accepting applications from candidates that graduate with a Bachelor‡s or Master‡s degree between December 2024 through June 2026
The Application-Interview Process:
Step 1: Online application, including resume/CV
Step 2: Online assessments and Video Interview
Step 3: Interview with business
Step 4: Offer and on-boarding
Compensation and Benefits: Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).
Compensation: The hourly rate being offered for this role is $25 – $28/hr USD. This role is also eligible for over-time.
Company Benefits: WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.
WTW Work Flex: At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients.
