Website Salesforce
Description
Salesforce transforms the businesses of hundreds of thousands of customers and millions of users. Your insights will matter – at scale. You distill complex problems into insights that inform design, development, and business decisions. You‡re passionate about technology. You‡re even more passionate about people. You have deep empathy for their everyday struggles and challenges. You always put their needs first, and you‡re unwavering in your desire to provide the best experiences for users.
To that end, you seek out diverse data, and triangulate them. You eagerly use new research methods to get at the heart of the issue, and you have expertise with the ‘tried and true‡ ones. You prioritize the thoughtful inclusion of marginalized people in your research and design processes.
Sound like you? Then you’re someone we want to work with. As a research intern on the Cross-Cloud Research and Insights team, your work can span across all of our product areas. You will learn about and advocate for users across industries and lines of business, technical users who are helping their companies transform, and consumers. You may also contribute to the creation of internal tooling to scale our research impact. Your insights will help product teams build the right tools for the right people.
And, by the way, you‡ll work for a company that has been named – 10 years running – in Fortune 100 Top Places to work.
Responsibilities
- Leverage a broad range of methods to generate insights that drive design, development, and business decisions
- Collaborate closely with Design, Product Management, and Engineering to generate impactful insights
- Design surveys and experiments, perform statistical analyses, and visualize information. Process, clean, and analyze data
- Translate user needs and business requirements into tactical plans. Lead and successfully implement plans through strong collaboration and leadership
- Assess internal tooling needs for our product teams and identify opportunities to scale the impact of our research insights
- Effectively deliver research findings and recommendations
Requirements
- In Progress towards a PhD or Master’s degree in the area of Computer Science, Information Science,
- Psychology, Sociology, Statistics, Economics, Mathematics, or Human Computer Interaction (HCI)
- Solid understanding of quantitative research methods, statistical analysis, data visualization, and relevant data tools like Excel, R, SQL, and Python
- Experience working with large datasets to generate insights about user behavior and attitudes
- Familiarity with qualitative user research methods (e.g., usability testing, interviews, heuristic evaluations, contextual inquiry, task analysis) and experimental design
- Strong project management skills
- Effective interpersonal, communication, and collaboration skills
Preferred
- Experience with relational databases and database management
- Knowledge of an object-oriented programming language (Java, Python, Ruby, etc.)
At Salesforce, we strive to create an accessible and inclusive experience for all candidates.
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form. Please note that Salesforce uses an automated employment decision tool to help our recruiters assess and evaluate candidates‡ resumes. If you do not want Salesforce to use this tool with your application, please submit a request via this form.
Equal Opportunity Statement.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s diverse, inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
