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Product Business Analyst Intern Contact Center Technology Undergraduate Summer 2024

  • Full Time Internship
  • Atlanta, GA
  • Applications have closed

Website Elevance Health

Description

Product Business Analyst Intern – Contact Center Technology

Location: Atlanta, GA

This is a hybrid position, with preference for the candidate to be located within 50 mi of our Atlanta, GA

Elevance Health office.

The Business Analyst Intern serves in a support role to a Product Owner. Primary duties may include, but are not limited to:

  • Partners with product manager, customers, and stakeholders to understand business needs and translate into requirements and document user stories.
  • Maintains a product backlog and prioritizes the product features for delivery.
  • Clearly communicates product vision and requirements.
  • Collaborates with scrum team to deliver product features and capabilities.
  • Establishes acceptance criteria and confirms capability delivery meets criteria
  • Solicits and incorporates customer, stakeholder, and end user feedback.
  • Provides direction and guidance to team members and serves as product expert.
  • Partners with other product owners and product managers to ensure alignment and delivery of integrated solutions.
  • Support product manager in developing and executing on telephony and channel management strategy and roadmap.

Minimum Requirements:

  • Ability to work 40 hour per week 8 hours per day May 20 to August 9
  • Currently enrolled in a program of study at an accredited college/university
  • Experience applying analytical, problem solving, written and oral communication skills in a diverse, high productivity, learning environment
  • Students must be authorized to work in the U.S. without future visa sponsorship requirements
    #UR2024

Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy, providing various levels of flexibility while also ensuring that associates have opportunities to connect in-person. Unless in a designated virtual-eligible role and specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2022, has been ranked for five years running as one of the 2023 World‡s Most Admired Companies by Fortune magazine, and is a growing Top 20 Fortune 500 Company. To learn more about our company and apply, please visit us at careers.ElevanceHealth.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.