Website Mastercard
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Marketing Intern (Internal Content Writing), Summer 2024 – United States
This role is not eligible for Mastercard‡s work authorization sponsorship. As such, candidates must be eligible to work in the United States, now as well as in the future, without employer sponsorship. For example, students or recent graduates in the United States on an F1 visa (including those with CPT or OPT authorization) are not eligible for this role.
Overview
Mastercard works to connect and power a sustainable and inclusive global economy. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe in connecting everyone to endless, priceless possibilities.
About the Team
Do you enjoy working in a fast paced, collaborative team environment?
Do you have strong attention to detail?
Do you have customer facing experience dealing with different teams with different requirements?
Global Customer Care provides award winning support, data, intelligence and advanced technology capabilities for customers, consumers, merchants, governments, fintechs and big technology companies.
The Content Writer (Intern) will work with Global Customer Care and CX Strategy & Design teams in creating assets and content across website content, video scripts, presentation material, social care and internal comms.
Responsible for partnering with internal creatives, designers, product owners, program owners, producers, managers, executives, and marketing teams to create visually compelling and effective content.
Internship Program
Mastercard‡s summer internship program provides emerging talent with projects that will enhance skills as well as contribute to the department‡s goals and objectives. In this program, you will participate in:
– Networking events, mentorship opportunities, and hear from senior leaders
– Volunteer and team building opportunities
– Formal performance assessments
– End-of-summer presentations to peers and Mastercard leadership
Role Description
As a Marketing Intern focused on in-house content writing, you will be responsible for:
– Working closely with Customer Experience, Engagement & Intelligence teams to create content in a range of formats and mediums, including experiential, digital, social and print
– Maintain quality, accuracy and consistency of content and design across all mediums to best industry practice standards and Mastercard branding guidelines by ensuring all output is checked and errors minimized
– Overall responsibility for the production of marketing & communications material on time and to budget
– Presentation of creative concepts to Global Customer Care leadership and Operations & Technology teams
– Developing and deploying social media communication for internal and external audiences
– Developing content for HTML emails to tell a story with experience data in a consistent / automated fashion
– Content layout, resizing graphic elements and overall image manipulation and management
– Participate in on-going skill development and appropriate training to keep up to date with design and marketing industry knowledge
Qualifications
– Currently enrolled in a bachelor‡s or accelerated master‡s program graduating between Dec 2024 – June 2025
– Ideally getting a degree in Journalism, Communications, Marketing, or a related field
– Less than 1 year of professional work experience (not including internships).
– Professional experience in a corporation or an agency environment
– Experience creating still & motion content for integrated campaigns: Experiential, Digital, Social & Print
– Proficiency with Microsoft Word, Excel, Teams and PowerPoint
– A reasonable understanding of the Adobe Creative Suite and data visualization tools
-Ability to facilitate and understand feedback from various stakeholders to improve the final deliverable(s)
-Highly organized with the ability to multi task, have effective time management, results and deadlines oriented
-Exceptionally high attention to detail, maintaining the integrity of the creative
-Excellent communication and interpersonal skills – the ability to work within a team environment to achieve required outcomes
-Ability to work independently, with minimal direction, while also functioning as part of a team
-Ability to cope with change, manage high attention to detail & multiple priorities
In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard‡s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard‡s guidelines.
