Home » Technology Summer 2019 Intern – BIT Client Support Turner Atlanta, Georgia

Technology Summer 2019 Intern – BIT Client Support Turner Atlanta, Georgia

  • Full Time Internship
  • Atlanta, Georgia
  • Applications have closed

Website Turner

For young candidates a strong resume is very important. Without a solid resume it can be tougher to be considered for a position. You can build your strong resume by taking this excellent internship at the Turner, Atlanta, Georgia.

Brief Details

Job: Technology Summer 2019 Intern – BIT Client Support
Paid/Unpaid: paid
Company: Turner
Location: Atlanta, Georgia
Application Deadline:

Internship Description

Technology Summer
2019 Intern – BIT Client Support


Turner is a division of WarnerMedia along with our sister companies, HBO and
Warner Brothers. We are better known as the folks who bring you CNN, HLN, TCM,
TNT, TBS, Adult Swim, Cartoon Network, Turner Sports and so much more! From
cutting-edge breaking news stories, up-to-the-minute sports coverage, and the
characters we grew up loving on to the shows we love today, Turner continues to
be the gold standard in first class television programming and a demonstrated
leader in digital content. We tell the stories the world wants to hear. Check
it out atwww.turner.com

See what it’s like to work at Turner!Discover
more at turner.com/tech-interns and
follow us onInstagram,TwitterandFacebook.

What does our department do?

The Global Technology & Operations Division is where all aspects of
Turner’s linear and digital technologies and resources reside.
We are Re-Imagining TV, and the result will be the ability to
adapt to new business models—whether it’s direct-to-consumer, ad-supported, or
transactional—we’ll have the infrastructure to support each. Most importantly,
we’ll strengthen our ability to enable new consumer capabilities. Personalized
networks, video-on-demand playlists (similar to what Spotify does for
music) and content discovery/playback with social media are a few of the
capabilities we have or are building. – Jeremy Legg, Turner’s Chief Technology


The Production Support Team:

  • Serves as
    a Tier 2/3 team for client support for locations including: CNN
    Center, Techwood campus.
  • Full
    interface with a wide variety of customers in a 24x7X365 fast paced
    environment. Frequent communication with the customer regarding needs and
    status of incidents and services requests.
  • Perform deployment, repairs
    and preventative maintenance of workplace technology. This includes
    desktops, laptops, printers and mobile devices.
  • Service
    and operation of broadcast equipment and related peripherals.
  • Provisioning,
    support and maintenance of Polycom and Cisco audio visual equipment.
  • Installing,
    troubleshooting and repairing telephone equipment (AVAYA System).
  • Project
    support and integration of new technologies including systems, software,
    automation and equipment.

What will you be doing?

This position is responsible for responding to and resolving client technology
Incident and Service requests in a 24X7X365 news and/or entertainment
production environment. In this role you will provide onsite and remote problem
analysis and resolution for all end users workplace technology hardware
/software /networks. Persons eligible for this position should possess superior
troubleshooting capabilities and outstanding customer service and support
skills. Candidate must be familiar with the network and support
infrastructure of our broadcast and computing environment, experience in
installing/deploying and configuring all types of personal computing devices,
maintaining and supporting audio & video equipment in conference
rooms/offices/common spaces, provide phone support, deskside support and
supporting other peripherals devices. 
Additional responsibilities include deploying new technology, performing system
integration testing of hardware/software upgrades, identify, diagnose, and
resolve problems, set up and install audio & video equipment in support of
events and other business functions such as meetings, presentations, etc.
Individuals in this role are also responsible for assessing, improving,
and documenting workflow processes, working with other support teams and
vendors to resolve complex issues. This position operates in a highly
independent fashion, requiring candidates to operate with little supervision.
Practical solutions must be found and implemented immediately in order
to maintain client functionality.

What do we require from you?

  • Minimum Associate’sdegree
    in Computer Science or Information Technology
  • Electronic
    repair/troubleshooting experience
  • Demonstrated
    knowledge of standard networking protocols, computing operating systems
    (Mac & Windows), & LAN/WAN topology. In depth knowledge of
    Microsoft Office suite and standard business applications
  • Possess
    outstanding written and oral communication skills
  • Ability
    to excel working on their own as well as in a team environment
  • Customer
  • Self-motivated
    with a passion for technology and learning

What’s so great about this internship?

  • An
    opportunity to work with a great team that is passionate about the same
    thing you are!
  • Networking
    opportunities to meet people that you’d like to know!
  • A
    speaker series that introduces you to cool executives and what they do for
    the best brands!

Internship dates are May 21, 2019 – August 2, 2019. All interns are
expected to work 40 hours per week and paid competitively based on
location (relocation is not provided). Participation in the internship program
is reserved for students who are currently enrolled or within 6 months
post-graduation. Most positions are targeted to upperclassmen and graduate
students. Candidates must be qualified and available to work at the time the
application is submitted. Full-time employment is not guaranteed at the end of
the program.

Turner Broadcasting System, Inc. and its subsidiaries are Equal Opportunity
Employers and E-Verify users. Qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, national origin,
sexual orientation, gender identity, disability, or protected veteran status.