Home » Technical Analyst Intern HCA Healthcare Tallahassee, FL

Technical Analyst Intern HCA Healthcare Tallahassee, FL

  • Full Time Internship
  • Tallahassee, FL
  • Applications have closed

Website HCA Healthcare

Don’t miss the excellent learning opportunity at the HCA Healthcare. Technical Analyst Intern has been open at their Tallahassee, FL.

Brief Details

Job: Technical Analyst Intern
Internship
Paid/Unpaid: unpaid
Company: HCA Healthcare
Location: Tallahassee, FL
Application Deadline:

Internship Description

Technical Analyst
Intern

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WHY HCA Healthcare?
 
At its founding in 1968, Nashville-based HCA Healthcare was one of the nation’s
first hospital companies. Today, one of the nation’s leading providers of
healthcare services, HCA is comprised of locally-managed facilities that
include more than 250 hospitals and freestanding surgery centers in 20 states
and the United Kingdom, employing approximately 230,000 people. Approximately
four to five percent of all inpatient care delivered in the country today is
provided by HCA Healthcare facilities resulting in more than 26M patient
encounters each year.

HCA Healthcare is committed to the care and improvement of
human life and strives to deliver high quality, cost effective healthcare in
the communities we serve. Building on the foundation provided by our Mission
& Values, HCA Healthcare puts patients first and works to constantly
improve the care we provide by implementing measures that support our
caregivers, help ensure patient safety and provide the highest possible
quality.

Additional Facts:

• Ranked 63 in Fortune 500 
• Computerworld Top 50 Best Places to Work in IT since 2009 
• Named one of the “World’s Most Ethical Companies” since 2010 
• 106 HCA Healthcare hospitals are on The Joint Commission’s list of top
performers on key quality measures

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Summary of Duties

The Technical Analyst implements and supports facility and
division desktop equipment, and is the key technical resource responding to end
user desktop incidents and requests reported to the Service Desk. Problems
beyond the scope of their ability or responsibility are communicated in a
timely manner to senior-level support personnel. Support to other division and
facility IT personnel is provided, as warranted, and participation in 24×7
on-call support is provided based on division IT staff rotation. The Technical
Analyst adheres to and supports HCA Healthcare IT policies and procedures, and
recommends process changes that improve the implementation, maintenance and
support of ITG desktop equipment and software. Based on proficiency with PC-based
equipment and cabling, the Technical Analyst can provide expanded on-site
support to technical resources, if needed.

Duties Include But Are Not Limited To

  • Installs
    and repairs facility and division ITG equipment and software per HCA
    Healthcare and division ITG standards and guidelines, including but not
    limited to terminals, personal computers, printers, cabling, and related
    software products
  • Responds
    to and resolves inquiries and requests for assistance with division or
    facility computer systems, and provides a superior customer support
    experience for division and facility users
  • Analyzes
    and provides hands-on support for simple to moderate inquiries. Determines
    appropriate technical area or vendor to resolve the problem and
    coordinates with other technical areas, as needed
  • Logs
    and tracks problems; reviews problem tracking databases
  • Performs
    facility-based moves, adds, and changes (MACs), as needed
  • Maintains
    documentation for each incident or request, and escalates complex problems
    to the next level of support per documented procedures
  • Provides
    24×7 on-call support based on division IT staff rotation, and carries a
    pager as warranted
  • Aids
    and trains users on division and facility technology
  • Performs
    preventative maintenance
  • Recommends
    process changes that improve the implementation, maintenance and support
    of ITG desktop equipment and software
  • Effectively
    works with customers, Service Desk and Technical Services personnel
  • Participates
    in meetings, committees and continuing education to improve individual,
    departmental and organizational performance
  • Adheres
    to and supports HCA Healthcare ITG standards, policies and procedures
  • Maintains
    and protects confidentiality with regard to all aspects of patient care
    and employee information
  • Adheres
    to Code of Conduct and Mission & Value Statement
  • Other
    duties as assigned

KNOWLEDGE, SKILLS & ABILITIES

  • Manages
    and prioritizes workload
  • Demonstrates
    ability to multi-task; Possesses strong analytical skills
  • Demonstrates
    a customer orientation; strength in analytical, math, and reasoning skills
  • Effectively
    communicates verbally and in writing
  • Possesses
    proficiency in MS Office applications
  • Must
    be able to drive to assigned sites to complete work

EDUCATION

  • Bachelor’s
    degree in information systems or healthcare related field is preferred

EXPERIENCE

  • Must
    have one year IT experience

CERTIFICATE/LICENSE

  • Basic
    certification in A+ and Microsoft Products is preferred; education and/or
    experience may be substituted for A+ certification
  • Valid
    state drivers license and proof of auto insurance, if applicable

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