Responsible for the administration and coordination of enterprise business customer orders from order acceptance through installation of the broadband circuit. Is accountable for individual results and impact on team goals. Ensures timely and cost-effective completion of administrative details with the ability to coordinate diverse tasks requiring exceptional organizational skillsJob Description
Responsible for the administration and coordination of enterprise business customer orders from order acceptance through installation of the broadband circuit. Is accountable for individual results and impact on team goals. Ensures timely and cost-effective completion of administrative details with the ability to coordinate diverse tasks requiring exceptional organizational skills
Essential functions include but are not limited to the following:
Review, manage and complete assigned tickets sent to WAN Operations us from cross functional teams’ internal departments for order status.
Escalates with internal and external departments to drive order level progress.
Participates in conference calls to provide subject matter expertise for new product and tool roll-out. Providing read-outs and documentation to WAN Operations leaders for roll-out to team.
Coordinates with various levels of internal Comcast Business teams along with external partners and Off-Net providers as needed to sales, operations, engineering, Off-Net
Strong communication skills (verbal & written) with the ability to work with peers and leaders.
Works well within Order Management and WAN Operations and with cross functional teams by developing strong relationships.
Identifies risks, issues, and gaps that could impact install and/or FOC dates and escalate as appropriate.
Develop excellent relationships with internal and external partners and manage the expectations to ensure each assigned task is executed on time and in line with organizational goals.
Attends required meetings; prioritizes cross-functional activities as related to the installations being managed, provides accurate installation status information reports.
Regular, Consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Demonstrates ability to collaborate cross-functionally.
Demonstrates ability to manage assigned projects and ability to produce status reports.
Demonstrates ability to identify, negotiate, and solve problems.
Balances competing priorities, maintains consistent attention to detail, and adapts quickly in a dynamic environment.
Proficient utilizing the Microsoft Product Suite specifically TEAMS, Excel and Power Point.
NCAA Eligibility (Redshirts included)
Able to work a minimum of 10 hours/week
Authorized to work in US
Must be Class of 2024, 2023, 2022, or within a year of graduating from a US based college/university
Relevant Work Experience
Base Pay: $20.00
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.
To apply for this job please visit jobs.comcast.com.