IT Desktop Support Corporate Internship

Website American Homes

Established in 2011, AH4R (American Homes 4 Rent) is a market leader in single-family home rentals. We specialize in acquiring, renovating, and managing high-quality homes in more than 20 states and 45+ distinct metropolitan areas. We are committed to providing a superior housing experience, so our residents always feel right at home.

The Desktop Support Intern will work directly with the IT Manager to add value to the IT team by assisting the team with their day-to-day tasks.  The primary focus of the internship will be on equipment preparation and tech support for our employees as the end users as well as other tasks as needed.

This internship is designed to be both educational and practical.  In this position, the intern will learn how to take skills she or he has acquired in school and apply them in a professional setting.

Internship Learning Objectives/Task Goals:

Prepare hardware for use by the end users
Troubleshoot hardware failures and software errors as they arise
Provide local and remote support with a focus on customer service and quality
Utilize Windows Server and Desktop, Meraki and other programs and software effectively
Implement efficient time-management and communication skills
Procure and track inventory of hardware and software
Minimum Education/Skills/Experience/Credentials:

Must demonstrate a history of self-driven initiative and creative problem-solving
Demonstrated ability to handle detailed work accurately and quickly in a fast-paced environment
Performs as a team member in a collaborative and participatory manner
Communicates well in both verbal in written form with a courteous and professional demeanor
Must have the ability to maintain confidentiality of all aspects of job responsibilities
Must be able to pass a background screening
Must be able to commit to 40 hours per week and must be currently enrolled in a university degree program

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