Website Salesforce
Description
Slack is on a mission to make your working life simpler, more pleasant, and more productive. We are hiring a User Research Intern for Summer 2024 to help design the future of Slack! Researchers serve a vital role here from understanding the problems we‡re solving for users to guiding teams through iteration and feedback. We appreciate researchers who think deeply, speak clearly, and love collaboration and feedback. You will have the opportunity to work with a small and collaborative team and will be paired with one of our user researchers, who will act as your mentor throughout the program!
In addition, as an intern you will have access to resources and events to help you grow both professionally and personally. Throughout your internship, you will be part of events including Executive Speaker Series, AMAs, Volunteer Time Off, Workshops, and Socials. Lastly, you have access to participate in any of Slack’s 7 Employee Resource Groups (ERGs).
What you will be doing
- Work closely with your mentor and user research leadership to define the details of your projects and contribute to the overall direction of your product area
- Collaborate with design, engineering, and product management to understand the critical research questions and craft a research approach to best answer them
- Conduct actionable research to help guide the product team‡s decision-making and design process
- Solicit and incorporate feedback on your work from your mentor, other user researchers, and multi-functional team members
What you should have
- Must be graduating December 2024 or later
- A strong portfolio, showcasing foundational proficiency in different steps of a research process, such as: data collection, cleaning and analysis, synthesis, and documenting and sharing findings
- Commitment to learning from others that equals a passion for sharing what you‡ve learned
Self-awareness of your strengths and growth areas and a desire to improve your skills - Experience working and collaborating with diverse teams in a dynamic environment
- Experience collaborating with others (either research or other functions) to understand, explore, and answer research questions
- Excellent written and verbal communication skills
Nice to have
- Preferred applicants are currently in their second to fourth year pursuing a Master‡s or Ph.D. degree.
- Programs such as human-computer interaction, anthropology, sociology, psychology, communication, information science, or any program with an applied research component are preferred.
- Experience using multiple research methodologies, such as user interviews, usability testing, surveys, diary studies, co-creation, inferential statistics, etc.
- Experience using a remote / digital tool for research, such as UserTesting.com, User Interviews, Qualtrics, Surveymonkey, dscout, Zoom, etc.
- Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack‡s values.
- We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.
- At Salesforce, we strive to create an accessible and inclusive experience for all candidates.
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form. Please note that Salesforce uses an automated employment decision tool to help our recruiters assess and evaluate candidates‡ resumes. If you do not want Salesforce to use this tool with your application, please submit a request via this form.
Equal Opportunity Statement.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s diverse, inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.