Website American Express
You Lead the Way. We‡ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you‡ll learn and grow as we help you create a career journey that‡s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you‡ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company‡s success. Together, we‡ll win as a team, striving to uphold our company values and powerful backing promise to provide the world‡s best customer experience every day. And we‡ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let’s lead the way together.
About Amex
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we‡re supporting our customers‡ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what‡s possible— and we‡re proud to back each other every step of the way.
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you‡re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have an important impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path.
Business Unit Overview
The American Express business has two core types of customers. The Card Members that use our cards to make purchases, and the businesses that accept them. In Global Merchant & Network Services, we primarily focus on the businesses that accept our cards. We bring together the businesses that manage and evolve the company‡s relationships with the millions of merchants around the world that accept American Express, as well as the team that runs the company‡s payment network and manages bank partnerships globally. This is an exciting time for GMNS. We are expanding global acceptance of our cards, driving greater usage of our network, leveraging our modern capabilities to capture broader revenue streams, and driving innovation both in-house and with partners. To put the scale of our global reach in numbers:
More than 80 million global locations accept American Express payment products
We operate in 198 countries and territories
We have 135+ million cards in force, that perform 12 billion transactions per year and contribute more than $1.5 trillion in network volume
We have 190+ partners who either issue cards on our network, and/or sign new businesses to accept Amex on our behalf
This internship experience will offer you the opportunity to be part of an innovative and passionate team focused on making American Express an indispensable payments partner to our merchants, delivering differentiated products and services and driving revenue growth for both merchants and American Express.
Role Specific Info
Our Industrial Engineers act as internal business consultants to support our acquisition, servicing and operations business groups. Our primary goals are to enable superior customer experiences, drive efficiencies while reducing costs, by applying thought leadership and innovation to identify process improvement opportunities. You will be supporting efforts to collect data, analyze insights, develop proposals & recommendations for leadership, and deploy improvements to our systems & processes.
Projects will give exposure to multiple different business groups across the enterprise, coordinating with Technologies, Finance, Risk, Operations, Marketing, Brand, external vendors, and many more.
Skills/Experience
Ability to communicate orally & in writing clearly and consistently with superiors & peers.
Adept at root cause and quantitative analysis using analytical skills.
Understanding of continuous process improvement & problem-solving methodologies.
Strong interpersonal skills with the ability to work independently and in teams.
Results driven with the ability to lead projects & initiatives to completion.
Proven ability to drive project implementation working with diverse customer groups.
Knowledge & exposure using common IE software (such as Excel, SQL, etc).
Knowledge, exposure, or expertise in multiple IE topics, such as the following:
continuous improvement
sophisticated problem solving
cost benefit analysis
Six Sigma
lean
project management
statistics
operations research
forecasting
quality control / statistical process control
work/motion study
design of experiments
process or value stream mapping etc.
Requirements/Qualifications
Currently enrolled in a full-time bachelors degree program in one of the below areas or similar:
Industrial, Manufacturing, Systems, or Operations Engineering
Informatics
Information Technology/Systems
Supply Chain Management
Engineering Management
Industrial Distribution
Business Data Analytics
Statistics
Students must have a graduation date between December 2024 and June 2025
Salary Range: $24.05 to $63.00 hourly + sign-on bonus
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
At American Express, you‡ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company‡s success. Together, we‡ll win as a team, striving to uphold our company values and powerful backing promise to provide the world‡s best customer experience every day. And we‡ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.