Website IPG
POSITION SUMMARY:
The Desktop Support Analyst Intern position relies on the use of predefined issue resolution techniques, procedures and sequential routines to handle and resolve issues. May use or have access to a knowledge base system or equivalent pre-established and defined guidelines as a resource in determining the appropriate method of resolving end user’s computer issues. We support the IPG Corporate office adhering to solid desktop software and computer hardware standards. As a result, the analyst is expected to perform in a most professional manner.
ESSENTIAL FUNCTIONS:
Provide day-to-day problem resolution related to desktop workstations printer, peripheral and network issues that cannot be resolved by the Enterprise Service Desk (ESD).
Installs software and/or hardware peripherals, apply security patches and anti-virus updates
Troubleshoots problems by applying established techniques, procedures and specific standards set by Engineering and FSO Team
Resolves end user‡s desktop computer issues, issuing/tracking loaner hardware, printer trouble shooting and configuration
Support end users remotely by responding email and personnel requests for technical support.
Documents, tracks and monitors the problem to ensure a timely resolution.
Performs related duties as assigned or requested
EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS:
The position holder should have a working knowledge of Mac OS X and Windows 7, Windows 10 and MS Office. software and hardware equipment, as well as the ability to analyze and solve routine and semi-routine computer problems.
Experience in troubleshooting hardware, software, network and remote access problems is desirable.
Person must be working toward obtaining a bachelor’s degree
Some help desk or desktop experience a plus
IPG is an equal opportunity employer and we value diversity, inclusion and equity at our company. We do not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, sexual orientation, age, marital status, veteran status, or any other basis prohibited by law.